Level 1

Customer Care/Branch Manager

Email: customercare@orixindia.com
Phone: +91 9877 333 444

Customer can visit our branch to raise his/her request or query.
(Services are available from Monday to Friday from 10:00 A.M. to 4:00 P.M. except bank holidays).

Customer Complaint Form - Credit Information Companies
(For Bureau Related Disputes Only)
Download here

Level 2

Grievance Redressal Cell/Nodal Officer(s)

If the customer is not satisfied with the resolution provided, or if their query remains unresolved within 15 days, they may escalate the matter by writing to the Grievance Redressal Cell (GRC) or the designated Nodal Officer(s).

Customer can register his/her complaint by Clicking on the following link.

Grievance Redressal

Alternatively, customer may reach out to us through the following channels:

• Grievance Redressal Cell
Email: grcell@orixindia.com
• Nodal Officer
Email: ombudsman@orixindia.com

OR through a letter/Complaint Form

Download here

Please submit the duly filled and signed form and send it to below address:

For Lease

1. Ms. Sonam Agarwal
D-71/2, Najafgarh Road Industrial Area,
New Delhi – 110015
Contact No: 011 – 45623200
Email: ombudsman@orixindia.com

For Loans

2. Mr. Hitesh Dave
Plot No. 94, Marol Co-Operative Industrial Estate,
Andheri-Kurla Road, Andheri (E), Mumbai - 400059
Contact No: 022 – 28595093
Email: ombudsman@orixindia.com

(Services are available from Monday to Friday from 10:00 A.M. to 4:00 P.M., except bank holidays).

Level 3

Grievance Redressal Officer/Principal Nodal Officer

If the customer is not satisfied with the resolution provided at Level 2, or if their query remains unresolved within 15 days, they may escalate the matter by writing to the Grievance Redressal Officer (GRO) or the designated Principal Nodal Officer at the following mail ID:

Mr. Aditya Sharma
Principal Nodal Officer
D-71/2, Najafgarh Road Industrial Area,
New Delhi - 110015
Contact No: 011-45628200/300
Email: gro@orixindia.com

(Services are available from Monday to Friday from 10:00 A.M. to 4:00 P.M. except bank holidays).

Level 4

In case of non-redressal of complaints to the customer's satisfaction within a period of 30 days, the customer may approach the RBI Ombudsman Office by lodging a complaint online at the given link http://cms.rbi.org.in or may write to below mentioned address:

Centralised Receipt and Processing Centre,
Reserve Bank of India, 4th Floor,
Sector 17, Chandigarh - 160017
Email: crpc@rbi.org.in